A POS or point of sale, system can help reduce your paperwork, track inventory and market to your customers through one easy-to-use process, making more time for you to manage your business rather than staying bogged down in details. Many POS systems are geared toward small businesses, and some are industry-specific; for example, a POS system may help the cashier of a cafe shop to keep track of food order and communicate with kitchen over iPad waiter systems -- without having to walk to the kitchen physically. The beauty of a POS system is that all the information is contained in one database, making it easy to search for any nugget of information and connect it to others through reports to keep your business running smoothly.
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Love your customer
We evaluated 3 different systems and decided to go with Instut that has the most assurance of what we need and value for our investment. In terms of technology, iPad POS system provide better user interface and easy to use. The kitchen wanted to receive the orders that send from the waiter which located at the second floor, so it is not possible for the waiter to rush to kitchen to inform what to prepare or if customer wanted to cancel any food items, kitchen need to get notify quickly. We are happy with the systems so far, and have requested the vendor to make some improvement on the functionality, and they agree to develop that for us too!
Love your POS
Yokowa is our early days customer after we have launch, for us as a new startup POS solution provider to compete with more establish player, we are lacking of brand advantages or reference case. The only way for us to convince the customer is to give them assurance that we will be there whenever they need us, at anytime. And that's our motto at all time. Ultimately, POS is a service that the client is buying, apart from the technology. We know we can catcht up with any technology others can do, but being responsive to customer and committed to them is more important than anything else. And we are gratful that Yokowa believe in us.
The genesis begins in 2009, where we (EISOL) started our partnership with Vend, a global leading retail pos solution. Vend is unique and provide something extra that market is not offering, the cloud based pos systems that are capable of operating online and offline. The launching of vend stir up the retail community and quickly retailer see the benefit of the solutions especially for those who operate in multiple locations.
Pricing of the conventional pos solution is always at the high end, where it is something that small retailers are unable to afford despite that they know the pos systems will increase operational efficiency significantly. And cloud based pos solutions (aka SaaS POS) just answer to this at the perfect timing.
The best thing about cloud-based pos is the free trial of the software before you have to fork out the investment, even though it is a small one where any business can afford. As a first vend partner in Asia, we quickly realize the potential of the SaaS solutions and rapidly grow from a micro start-up solution provider to a stable start-up.
As a solution provider, we also learn that our clients come from a different type of businesses, not just retail. We have to turn away some of the inquiry because we are carrying a retail solution, not F&B, and they are not the same even though both are called pos systems.
We have tried to work with different solution providers who carry F&B software and the quest of seeking right partners is never easy. Often we ended up somewhere far from what our client expected, such as localization, software functionality, or pricing. The gaps cannot be filled and the projects stalled and time and energy wasted.
In 2016, we embarked on a new milestone to assemble a development team that comprises of 12 software developers, many have outstanding merit in the particular field they are strong at. The project is lead by veteran technopreneur, Haki who is the architect behind the solutions Instut currently offer, iSuite - business IT suite for retail, F&B, salon and more. With Haki spearheaded the project and contribute a great deal of time and energy, we believe our team is destined to build something great for every company and empower them to do more.
In Instut, we believe it continuous learning and we should always listen to the client. We also believe in a mutually beneficial relationship to help business to grow without burdening them with expensive subscription or support fees.
Hence we start with very low month subscription for a POS solutions that micro startup will find it useful and affordabale.